About six weeks ago I hired Merry Maids to come and clean my home. They are to come every other week, and while I'd love for them to come every week, I simply can not afford it. Their sales person came out to my home, and walked my husband and I through how the cleaning would be done, what it included, what we could expect, and how much it would cost us. We signed up right then and there.
The first cleaning was amazing. AMAZING! They knocked our socks off. The second cleaning was pretty good, but they missed a few things, like the laundry room, the bay window, all the window sills, and the faceplates of the electrical outlets, something they said would be done. Also, every week they'd choose two rooms that they'd pay extra special attention to, those rooms get deep cleaned and everything is moved out of the way, cleaned under, and then moved back. During my second cleaning the master bathroom and master bedroom were the rooms that were to get the special attention. It was in my opinion that while they were clean, they were NOT given special attention at all. The fact that I found things underneath the nightstands and dressers told me that they didn't move a single thing, nor did then even stick a vacuum hose under them.
My third cleaning was today, and let me tell you, I'm so disappointed. My husband left the house at noon and told me that Merry Maids had just arrived. I got home alittle before 1 p.m. and circled the block because I saw they were just leaving. ONE HOUR. They were here for ONE HOUR and folks, it showed. My seven year old could have cleaned better than they did. The utility room was not even swept, there was cat liter on the floor and under the throw rug; the bathroom floors were not washed, nor was the master bathroom floor even swept (and the reason I know this is because my shoulder length hair was ALL over the floor!); the bathroom countertops were not even wiped down, and the sinks were rinsed at best; my sliding glass doors were not cleaned; and the dressers were dusted ONE handlength in on the tops, leaving a very nice line of dust. I also ran my Dyson through the house and filled the canister 1/4 of the way. Did they even vacuum? I doubt it.
I called and complained. Three times actually. They aren't charging me for today's visit, and they shouldn't because I really think they fake cleaned my house.
What did they do? Well, I know they did wipe down my end tables and my coffee table in the living room because there was an oily finish to the them when I walked in, and they took out the trash, but beyond that I have no clue.
I'm giving them one more chance to get it right, and if they don't, they'll be fired. At that point, I'll be looking for someone else to come in and clean my house. For REAL. Can you recommend a good cleaner?
Some may say that I'm being too picky. I disagree. If you sell me a service and tell me that you'll pick up every single thing I own, wipe it down, then wipe down the surface it's sitting on, you had better do it -- because that's what I expect.
